Try-Before-You-Open (Full-Size 50 ML)
 
Each 50 ML bottle includes a 2.5 ML sample of the same fragrance so you can test it before breaking the factory seal on the full size. Using the included sample does not affect your right to return the unopened 50 ML bottle. If the fragrance is not for you, you may return the full-size product within the legal return window, provided it is new, unused, fully sealed, untampered, and in resaleable condition. Opened, unsealed, or tampered items cannot be returned in accordance with EU hygiene regulations (CRD Article 16(e)).
 
 
Return Window
 
 
EU Consumers (Right of Withdrawal)
EU customers have:
 

• 14 days from receipt to notify us that you wish to withdraw from the purchase.

• Then 14 additional days to send the goods back.

 
This right applies only to unopened and factory-sealed cosmetics due to hygiene laws.
 
 
Outside the EU
Returns accepted within 14 days of delivery under our store policy (this is not a legal right outside the EU).
 
 
Condition Requirements
To be eligible for a return:
 

• The 50 ML bottle must be factory-sealed (security seal intact).

• Bottle, cap, atomizer, and packaging must be unused and untampered.

• Items with broken seals, removed caps, sprays tested, or signs of use are not eligible under the EU hygiene exemption.

 
Samples and Raw Boosters are final sale and cannot be returned.
 
 
Who Pays Return Shipping?
 
 
EU Returns
 

• You may return the product at your own cost.

• Because perfumes are classified as Dangerous Goods (DG), many carriers do not accept consumer returns.

• We can arrange a DG-compliant return label for you and deduct the actual cost from your refund.

• You may also use your own DG-compliant carrier.

 
 
Non-EU Returns
 

• We arrange a paid DG-compliant label and deduct the return cost from your refund.

• Self-arranged DG returns may not be accepted by international carriers.

 
 
Refunds (EU Right of Withdrawal)
Once we receive and inspect the returned goods:
 

• We refund the product price

• Plus the cost of our standard outbound shipping option (if any)

 
If you selected an upgraded or express shipping method, the upgrade fee is not refundable, as permitted under EU law.
Refunds may be withheld until either:
 

• the goods are received, or

• you provide proof of return shipment

  (whichever occurs first).

 
 
What is not refunded
 

• Return shipping

• Customs duties or taxes charged to return the item

• DG handling fees charged back to us

 
Refunds are issued to the original payment method within 7–10 business days after approval.
 
 
Refunds (Non-EU Customers)
We refund:
 

• Product price only

• Outbound shipping is not refundable

• Return shipping, DG fees, and any customs/import charges are deducted from the refund

 
 
Exchanges
To exchange a product, return the sealed 50 ML bottle under the conditions above and place a new order.
 
 
How to Start a Return
Email lab@bergerie528.com with:
 

• Your order number

• The item you want to return

• The reason

• Photos clearly showing the factory seal intact

 
We will provide return instructions and, when applicable, a DG-compliant return label.
 
 
Damaged, Defective, or Incorrect Items
If your order arrives damaged or incorrect, email lab@bergerie528.com within 48 hours with:
 

• Photos of the outer box

• Inner protective packaging

• The product itself

 
After review, we will replace or refund the item.
This does not affect your statutory rights.
 
 
Non-Delivery / Refused Parcels
If a parcel is returned to us due to:
 

• Incorrect address

• Unclaimed pickup

• Recipient refusal (including refusal to pay import duties)

 
We will refund the order minus:
 

• Outbound shipping

• Return shipping

• Any carrier or customs fees charged back to us

 
Because perfumes are DG, return transport may incur additional fees from carriers. These charges will be deducted from the refund.


Legal Note (EU Compliance)
This policy complies with the EU Consumer Rights Directive, including:
 

• 14-day right of withdrawal

• Obligation to refund standard outbound shipping

• Customer responsibility for return shipping

• Hygiene exemption for opened cosmetics (CRD Article 16(e))

• Non-refundability of upgraded shipping

• Right to withhold refunds until goods are received or proof is provided

 
Only sealed cosmetic products can be returned under EU law. Once the seal is broken, the item cannot legally be resold for health and hygiene reasons.